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It’ll take us up to 72 hrs for processing and shipping of all order. This is subject to change due to Holidays and/or weather conditions and other unforeseen second-stances
Our Processing Process
If Billing information is different from shipping, we’ll have to verify. This may sometimes cause delay. Ophe-Beauty has the right to decline any order(s) and issue refund at our discretion. If billing and shipping address doesn’t match, Ophe-Beauty may call to verify before any product(s) can be process and ship out
INTERNATIONAL ORDERS: Depending on your location, custom fees may apply upon delivery. We don’t have chart available for specific country and charges, Please contact your local post office for more details
Here’s our shipping methods and estimated time frame of the delivery.
No Weekends and Holidays shipment available except by special request and extra fees may apply
You’ll receive email from us with the tracking number once your order has been process, … and another email once it has been ship. If you don’t receive confirmation, processing and shipping information email from us, please contact us immediately by email or phone
We do not ship on weekends, holidays, and in the occurrence of natural disaster.
We’ll Email you on all back-orders, and your shipment will be expedited. We’ll contact you via Email about the time frame of all backorders. If you require a refund, you’ll be refunded immediate but we’ll do our best to minimize the length of back-order time
CANCELLATION AND/OR MODIFICATION POLICY
Orders can be modified for any reason(s) No question ask … You can cancel for “full refund” if the product hasn’t been ship. If we already shipped your product and you cancel and it hasn’t been receive, you can call and cancel for full refund minus shipping. But if you received your product(s) and decides to return it, we’ll inspect it for any sign of usage. If we notice any use, No matter how minor it is, return wouldn’t be accepted and there would be NO refund! We have to take into account health issues of our customers
Human hair products that have been used can’t be resold because of hygienic reasons and federal law. Please return the item in its original and resalable condition as a necessary health precaution
RETURN AND EXCHANGE POLICY
All returns are processed within 1-2 business days upon arrival, we’ll happily exchange your product(s) if it meets our return policy…No prior usage exchange policy.
If you receive your package damage or defective, please email us with picture and we’ll sent you a RMA with pre-pay shipping label via Email so you can return it
Please Note, all returns request must be made within 24 hours upon receipt of your package(s)
When you receive your products(s), examine the product to verify you have received the desired texture and lengths of your product. You can gently take the hair/product out of the plastic. You can determine if the product you have received is damaged, defective, or different from what you ordered