Returns and Exchange Policy

Returns or exchanges must be completed within seven days for all in-store purchases. For online orders, a return or exchange must be requested within seven days of delivery as indicated by the customer’s provided tracking number. OPHEBEAUTY will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please contact us Email: or Call: 646-841-5665

We ask that all returns be in unused condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds. All purchases of “Release Product,” sale and discounted items, including any items cut by the use of a promotional code, are final sale and not eligible for return or exchange. All charges incurred as the result of a return or exchange (i.e. shipping, duties, and taxes) are the customer’s responsibility. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for a trade. However, once your return is received, you will be notified of your store credit, and you may put a substitute order through our website at that time. Additional shipping charges may apply to the substitute order.

OPHEBEAUTY does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. Therefore, we strongly recommend using an appropriate carrier with a tracking system.

It is the customer’s responsibility to ensure the accuracy and correctness of the return shipment and to oversee that the item(s) are packaged and delivered intact, unworn and in original purchased condition. If any matters of liability arise, they will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.