Free Shiping Option Will be Available Over 200$ order's Only In USA

FAQ

It’ll take us up to 72 hrs for processing and shipping of all order. This is subject to change due to Holidays and/or weather conditions and other unforeseen second-stances

Our Processing Process

If Billing information is different from shipping, we’ll have to verify. This may sometimes cause delay. Ophe-Beauty has the right to decline any order(s) and issue refund at our discretion. If billing and shipping address doesn’t match, Ophe-Beauty may call to verify before any product(s) can be process and ship out

INTERNATIONAL ORDERS: Depending on your location, custom fees may apply upon delivery. We don’t have chart available for specific country and charges, Please contact your local post office for more details

Here’s our shipping methods and estimated time frame of the delivery.

No Weekends and Holidays shipment available except by special request and extra fees may apply

  • SERVICE
     

TRACKING INFO

You’ll receive email from us with the tracking number once your order has been process, … and another email once it has been ship. If you don’t receive confirmation, processing and shipping information email from us, please contact us immediately by email or phone

We do not ship on weekends, holidays, and in the occurrence of natural disaster.

BACK-ORDERS

We’ll Email you on all back-orders, and your shipment will be expedited. We’ll contact you via Email about the time frame of all backorders. If you require a refund, you’ll be refunded immediate but we’ll do our best to minimize the length of back-order time

CANCELLATION AND/OR MODIFICATION POLICY

Orders can be modified for any reason(s) No question ask … You can cancel for “full refund” if the product hasn’t been ship. If we already shipped your product and you cancel and it hasn’t been receive, you can call and cancel for full refund minus shipping. But if you received your product(s) and decides to return it, we’ll inspect it for any sign of usage. If we notice any use, No matter how minor it is, return wouldn’t be accepted and there would be NO refund! We have to take into account health issues of our customers

Human hair products that have been used can’t be resold because of hygienic reasons and federal law. Please return the item in its original and resalable condition as a necessary health precaution

RETURN AND EXCHANGE POLICY

All returns are processed within 1-2 business days upon arrival, we’ll happily exchange your product(s) if it meets our return policy…No prior usage exchange policy.

If you receive your package damage or defective, please email us with picture and we’ll sent you a RMA with pre-pay shipping label via Email so you can return it

Please Note, all returns request must be made within 24 hours upon receipt of your package(s)

When you receive your products(s), examine the product to verify you have received the desired texture and lengths of your product. You can gently take the hair/product out of the plastic. You can determine if the product you have received is damaged, defective, or different from what you ordered

Returns or exchanges must be completed within seven days for all in-store purchases. For online orders, a return or exchange must be requested within seven days of delivery as indicated by the customer’s provided tracking number. OPHEBEAUTY will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please contact us Email: sales@ophebeauty.com or Call: 646-841-5665

We ask that all returns be in unused condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds. All purchases of “Release Product,” sale and discounted items, including any items cut by the use of a promotional code, are final sale and not eligible for return or exchange. All charges incurred as the result of a return or exchange (i.e. shipping, duties, and taxes) are the customer’s responsibility. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for a trade. However, once your return is received, you will be notified of your store credit, and you may put a substitute order through our website at that time. Additional shipping charges may apply to the substitute order.

OPHEBEAUTY does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. Therefore, we strongly recommend using an appropriate carrier with a tracking system.

It is the customer’s responsibility to ensure the accuracy and correctness of the return shipment and to oversee that the item(s) are packaged and delivered intact, unworn and in original purchased condition. If any matters of liability arise, they will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.

OPHELIA-YEII INC considers it important to precisely define its terms of services and conditions to its customers, so they can be sure of the laws and regulations while using or accessing our website.

Binding Agreement

We suggest you to read this page thoroughly before using any of our services. By using our site and/or facilities, you are agreeing that you completely read, understand, and agreed to the stated laws, Terms of Services, Conditions of Use, and Regulations. We have all the right reserved to protect the content of our site through applicable trademark and copyright law. Do not access or visit this site if you object to any of these  terms. 

Right to make Modifications

We reserve the right, in our sole discretion, to modify or update our terms of services from time to time, without notifying you each time personally.

However, we will  let you know about the modification by changing the “last updated” date of this page. It is by all mean, your responsibility to regularly visit these Terms of Services to keep yourself up-to-date. 

License and Site Access

We grant you a limited license to approach and make personal use of our site. You can not modify or change our material (software and information). This can be done if and only if you have written consent from us. However, we permit you to temporarily download a single copy of the material for non-commercial transitory viewing purposes only. 

Copyright 

The content/material published on this website is the exclusive property of OPHELIA-YEII INC (Ophebeauty.com). Our digital downloads, images, text, logo, and graphics are all protected by International copyright laws.

We have the right to take strict actions through legal forums in case of any inconvenience or theft of our personal data and information. 

Disclaimer

Our website works on AS-IS and AS-AVAILABLE basis. When you use our services, you will be using them at your sole risk. We do not endorse or guarantee the precision and exactness of the website’s material or about the content that is available on other sites that are linked with our website. 

We, therefore, make no warranties or assume any claims or responsibility regarding any

  • Error, misunderstanding, flaw, or omission of the materials and content,
  • Personal or property damage of any kind, in the consequence of your access to the site,
  • Any virus, bug, or so forth, which may be transmitted by the third party. 

Corrections

We will try our best to provide you with authentic and reliable information, however, there may be some errors, blunders, inaccuracy, and omissions expected. This includes any misinformation regarding the price rates, CTA, availability of the product, and so forth. We have all the rights reserved to modify/change/delete such information without any former warning.

Comments, Reviews, and Emails

In no event, do we allow our customers to post content that is illicit, libelous, threatening to an individual’s credibility, intrusion upon seclusion, or unfavorable in any other way. Your comments, reviews, and other means of communication shall be free from viruses, political campaigns, or personal attacks. 

We can take strict action against any obscene and illegal content and have all the rights reserved to remove or modify such content. When you post your content, you permit us royalty-free and irrevocable right to publish, filter, and change, such content.

Communication

To manage a healthy relationship with our customers, we promote communication. All communication is done through electronic means. So every time you sent us an email or post a comment, you are permitting us to communicate with you directly. Therefore, you consent to receive messages, news, and emails from us. 

You also accord that all news, disclosures, and communication that we deliver you electronically, fit legal requirements. 

Third-party

For business purposes, you might see links of other sites on our website. For your clarification, we hold no authority over such sites. Any content that appears on linked-sites, is by no means involve our consent. You will be visiting such sites at your sole risk.

User Representation

By using our services, you assure and hold the guarantee that

  • All personal credentials you will provide us with, are accurate and up-to-date,
  • You will not knowingly try to manipulate our company’s policies,
  • You will manage the validity and reliability of your personal information and will make sure that the information you provide us with is the latest, and will update it if necessary,
  • You will maintain the confidentiality of your private details, you will be accountable for all activities that happen under your account,
  • You are above age 13,
  • You will not use our services for illegal purposes, and while accessing our site, you will make sure that you are not violating any applicable laws and regulations.

We can immediately terminate or suspend your account if you violate any applicable law or provide us wrong, inaccurate, obscene, or incomplete information.

Limitation of Liability 

Under no circumstances will our company, agents, directors, and the employees will be accountable to an individual or third party, in case of any damage due to loss of profit, revenue, or data that arise from your use of the site.

Governing Law

These Terms of Services and our other Policies are constructed under the law of the United State of America. Any action brought by either you or us shall be executed or put on trial in the federal courts of the United State of America.

Contact Us

For further clarification, or for resolving any possible issue, contact us directly through the following means.

Email: sales@ophebeauty.com
Call: 646-841-5665

We ask that all returns be in unused condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds. All purchases of “Release Product,” sale and discounted items, including any items cut by the use of a promotional code, are final sale and not eligible for return or exchange. All charges incurred as the result of a return or exchange (i.e. shipping, duties, and taxes) are the customer’s responsibility. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for a trade. However, once your return is received, you will be notified of your store credit, and you may put a substitute order through our website at that time. Additional shipping charges may apply to the substitute order.

OPHEBEAUTY does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. Therefore, we strongly recommend using an appropriate carrier with a tracking system.

It is the customer’s responsibility to ensure the accuracy and correctness of the return shipment and to oversee that the item(s) are packaged and delivered intact, unworn and in original purchased condition. If any matters of liability arise, they will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.

Here are the answers to the most common questions we get asked. If you don’t find the answer to what you are looking for then please call us or send us a message at our Contact Us Page Here and we will be happy to help you 🙂

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